| RCL Promotions distribute tickets for major events such as sporting events and pop concerts. They have ticket outlets throughout Scotland, and also allow user's to phone for bookings. They have recently introduced a new Internet service that allows users to book tickets through their home computer.
Unfortunately, a concert has been cancelled. The company decide to send a standard letter to everyone who has bought a ticket to tell them of this decision. What is a standard letter? [KU] (1 point) |