1	What is your teacher's name?
	Mr Munro Mr McGivern Mr Carey Mrs Smith

2	Customers of the North Town Bank use special cards as shown below, allowing them to withdraw money from Automated Telling Machines (ATM's). When customers use their bankcard to obtain money, they type their PIN number into the machine. Explain why they are asked to enter this code.1 KU (1 point)
	Resource 1

3	The bank is looking to improve their service to customers. One idea they have considered is the introduction of a voice activated system at the ATM's. Describe one possible reason that customers may not be happy with using this system. PS (1 point)

4	Give one reason why the use of voice recognition at the cash machines may not work well. PS (1 point)

5	The bank has recently upgraded the computer equipment inside the branches. Staff now use LCD screens at their terminals. An example of an LCD screen is shown. What does LCD stand for? KU (1 point)
	Resource 1

6	Customers can use their chequebook to obtain cash inside any bank. What is the name given to the special type of characters printed on cheques as shown in the diagram? KU (1 point)
	Resource 1

7	Give two advantages to the bank in using these special characters. PS (2 points)