1	What is your teacher's name?
	Mrs Smith Mr Carey Mr Munro Mr McGivern

2	Onoptro is a company which have hundreds of garages throughout the UK selling petrol on their forecourts to customers. Customers can pay at forecourt windows using cash or EFT. What does EFT stand for? KU (1 point)

3	Give one benefit to the customer of paying by EFT. PS (1 point)

4	Give one benefit to Onoptro of the customers paying by EFT. PS (1 point)

5	Give one benefit to Onoptro of the customers paying by EFT. PS (1 point)

6	Details of customer payments are received at the terminal in each garage which is linked to the mainframe at the company headquarters. What type of network is this? KU (1 point)

7	Onoptro have recently installed new pumps which allow customers to use a Fast Lane where they can insert their bank card into the petrol pump, eliminating the need to queue at the window to pay for petrol. Some staff are unhappy about the introduction of these new pumps. Give one reason why staff may be unhappy. PS (1 point)

8	The introduction of the new petrol pumps has been part of a complete overhaul of the company's system. Part of this overhaul has involved the use of a systems analyst and a computer engineer. What does a systems analyst do? KU (1 point)

9	What does a computer engineer do? KU (1 point)

10	Many companies are concerned about the costs involved with computers. Apart from the initial cost of buying the computers, explain one other cost that would cause concern to the company. PS (1 point)

11	Describe one possible saving for the company from using computers. PS (1 point)