1	What is your teacher's name?
	Mr McGivern Mrs Smith Mr Carey Mr Munro

2	Direct Express is a mail order company. Direct Express uses a computer to process orders. a. Joan decides to order a new coat from Direct Express. Customer orders are processed using interactive processing. Give two advantages of this type of processing for the customer. PS (2 points)

3	Give two advantages of this type of processing for Direct Express. PS (2 points)

4	When the data preparation officer enters data into the system it is saved straight to hard disc. What is the name given to this type of data entry? KU (1 point)

5	As part of their service, Direct Express sell books to their customers. Each book has a special code number called the International Standard Book Number (ISBN). A Typical ISBN would be ISBN 0-125-05480-2. The last digit in the ISBN is a check digit. What is the purpose of the check digit? KU (2 points)

6	The Direct Express computer department employs a programmer and computer operators. Describe what a programmer does. KU (1 point)

7	Describe what a computer operator does. KU (1 point)

8	Direct Express assure customers that they do not sell their details to other mail order companies. Give one reason why the company gives customers this assurance. PS (1 point)

9	Give one advantage for the company, which buys the mailing list. PS (1 point)