1	What is your teacher's name?
	Mr Munro Mrs Smith Mr Carey Mr McGivern

2	Andrew is a customer of the Fast Service Delivery Co. This is a mail order company that takes orders by phone or by post. When Andrew phones an order, the telephonist types his order directly into the computer and can see immediately if the item is in stock and can begin processing the order. This is an example of interactive processing. KU (1 point)

3	Give an advantage of this type of processing in the situation for the customer PS (1 point)

4	Give an advantage of this type of processing in the situation for the company. PS (1 point)

5	Details of transactions are stored on magnetic disc. A backup copy of the transactions is also made onto magnetic tape. Why do the company make a backup copy of the transactions? KU (1 point)

6	Explain why this backup can be held on magnetic tape and does not need to be made on disc. PS (1 point)

7	Explain why this backup can be held on magnetic tape and does not need to be made on disc. 1 PS At the bottom of each statement there is a tear-off slip which is returned when the customer makes a payment. What is the name given to this type of document? KU (1 point)

8	Paul works for the Fast Service Delivery Co. Paul receives information about customers, staff and items that are sold by the company. He is responsible for typing this information into a format that can be used by the company's computer. Write down which of the following best describes Paul's job. (1 point)
	Programmer Systems Analyst Engineer Data Preparation Officer

9	When Paul enters the details of a new customer, he mixes up the day and the month and types in their date of birth as 4/14/1982. This is obviously wrong because there is no 14th month in a year. The computer immediately recognises that this is incorrect, and sends a message to Paul's screen to tell him this. Explain how the computer can recognise that this data is incorrect. PS (1 point)

10	If the date of birth had been 4/12/1982 and Paul typed it in as 12/4/1982 then the computer would not have been able to recognise the error. What can be done to detect errors of this kind? KU (2 points)