1	Frank Hill telephones to place an order with ALW Warehouse, which sells gardening materials. The telephonist asks for the reference number of the item required and the quantity, which she then enters into the computer. She immediately informs Frank of the description of the goods and whether they are available or not. Why does she not ask Frank for the description of the goods? (1 point)

2	What type of backing store should be used for the details of the goods in stock? Explain your answer. (2 points)

3	c. What kind of processing is used, regarding the order and stock control system, to allow the telephonist to tell Frank whether stock is available at the current moment in time? (1 point)

4	Give one advantage to the customer of this type of processing. (1 point)

5	Give two advantages to the company of using this type of processing. (1 point)

6	The delivery note shown below gives details of the customer's personal number and order number. Give a reason why both of these numbers are used. (1 point)

7	The delivery note states that the company does not sell the customer's name and address to other companies. Why does the company give the customer this assurance? (1 point)